First off let me say that I am grateful to you for helping me in coping with my breathing issues during pregnancy and beyond. I said it once and I'll say it again, "I am changed for the better." However... I feel the need to let you in on a few things.
Today I had an appointment with you at 9:15. I'm used to you running behind. You're a thorough Doc and I know how people can get to talking and cause problems. So I arrived at 9:13 just in case despite my desire to arrive 15-20 minutes later. I wouldn't want to be responsible for you being behind- I prefer to let you handle that one all on your own. I check in and notice only 1 other patient waiting. After about 5 minutes the daughter of the elderly woman patient says she's going to get her up and let her walk around. Lord knows what time their appointment was and how long they've been sitting there. When the nurse comes out to call them in and they're gone she goes back in and waits 5-10 minutes before calling her again. In that time you could have taken me in and been done with the whole thing. But nope.
Then the next patient arrives for her 9:30 appointment with you. I want to go over and tell her that she better not get any ideas about going in anytime soon cause I'm first. But I keep quiet and let her do her thing. Her"thing" turns out to be talking loudly about everything. You know the type. They think everything has to be a dramatic event and want everyone in the room to know their business. She loudly exclaimed about the way hand sanitizer works and tried to solve your receptionists' issues with her children like a seasoned child psychologist. After 30minutes since my appointment time had come and gone I put my magazine down and of course since I had my 5 week old- (yes 5 week old and we've been waiting now 30 minutes plus my 4 year old) she had to strike up a conversation. Thank goodness we were across the room from her or I'm quite positive she would have done the "reach in and touch" with him.
By this time your 10:00 has arrived early and I just want to go over and give her my condolences on a morning wasted because I'm thinking "Lady you're in for the long haul." The other Dr. in your practice on the other side has somehow managed to call in his 10:00 and it's only 5 till. Amazing! After I've been here for 50 minutes a patient comes out from your side and I haven't seen her before. She's about 13 and I'm guessing she's the reason for you being behind. Those pesky teens with their damn asthma! Hmm... No? I wait a couple more minutes and what's that? My name?
So I'm finally in and an hour hasn't even passed since my original appointment time. I'm thinking great this is about normal. The nurse has apologized at this point twice by the way and "casually" informed me she doesn't usually work in this office. I think we all know what she was saying here. At 55 minutes after my appointment time there's a knock on the door. Could it be you? Nope. Just your P.A. He comes in and listens to me breathe and asks me the usual questions. When I ask him a question about a test and what it is he says he's not sure because he's new at this. If you're going to send in a distraction at least let him come in more prepared. He leaves and I think anytime now...
At an hour and 30 minutes since my appointment time I'm thinking about trying to channel my inner bitch and go out there and give you a piece of my mind because you're outside my door laughing and talking to your staff while my infant is starting to fuss and my 4 year old is asking if we're trapped in here. But I'm thinking perhaps you had to go to surgery somewhere in there. No- You don't do that. Deliver a baby? No wrong doctor. What could it be? You value pharmaceutical reps and their time more than your patients? Bingo.
So at 1 hour and 37 minutes after my appointment should have begun you come in. We have the usual convos and then you ask me to recall something you told me at my last appointment that I should be doing. Perhaps you don't remember but I was about 3 weeks from having a baby and I've slept (poorly) since then. You tell me what you said. I throw out a possible answer and it seems to work. Then in a really strange turn of events you inform me there's one other thing you want to tell me. You start in with some off the wall story about some little girl who had to have surgery because her parents always let her hair hang down in her face and something went awry with one of her eyes. What? You then inform me I might want to pull Kate's hair back from now on so she doesn't screw up her eyes. Okay... I then inform you we were in a hurry because we didn't want to be late and she had put on a hat herself and I didn't get a chance to pull her longer bangs back. But thanks for making me feel like a slacker Mom.
So in essence Dr. D I'm just confused at how at 9:15 when your office has only been open for 1 hour and 15 minutes you can already be nearly 1 hour and 40 minutes behind. I can't imagine those poor souls that have afternoon appointments. I mean you're billing my insurance over 200.00 for 5 minutes of your time. The least you could do is see your patients in oh let's say within 30 minutes of their appointment time. If a pediatrician who has last minute appointments every day can get us in without having to wait more than 10 minutes over then I think you can do it too.
Well I've procrastinated enough from doing the things I should. But unlike you I'm not getting paid. I just value other people's time enough to try and keep on schedule. Till next time...
CC



